Work for Updata
Application Support Technician
Updata have a Technical Support Role available with our team based in London. The successful candidate will gain invaluable support and financial services experience from day 1. As part of the Support Team, you will be working with highly motivated individuals on mission critical projects at the centre of Updata operations. This is a 1st and 2nd line support role and will involve all aspects of problem solving related to Updata’s application software products., dealing with Updata’s customers by telephone and email. The Help Desk works closely with the Sales Team to provide information about product capabilities. They are also involved with training users and circulation of information about the product and related markets. In-house training on the product will be provided and there may also be the opportunity to become qualified in the financial analysis that the company specialises in.
Updata delivers cutting edge Technical Analytics software combined with an ever expanding set of data compatibility. As a Junior Data Integration Developer, you will be part of expanding and supporting feeds compatibility.
Tasks
Provide application support, advice and guidance by telephone, email and on site to all Updata product users, MDS and IT departments
Investigate complex problem situations, diagnose underlying causes and find solutions
Test Beta versions of software before official releases
Ensure requests from all users are handled promptly and with professionalism
Ability to document software/troubleshooting guides/user guides
Go "on-site" for software rollout and/or troubleshooting (May also include EU travel)
The Ideal Candidate Will Have
Very good command of English is essential, both verbal and written - a good coherent telephone manner is essential
Experience in daily problem solving for customers over the telephone
Ability to provide quality support by email
The ability to work under pressure to solve problems quickly
Experience working in an I.T. Support environment, ideally corporate financial services
Excellent Support based problem solving skills - must be demonstrated at interview stage
An ability to manage own work schedule and work in a logical and methodical manner
Most of all a strong commitment to excellent customer service
Explored the Updata website extensively and ideally trialled the Updata software
Desirable Technical Experience
Graduate, minimum requirement is a degree in Economics, IT or a Science based subject
Extensive knowledge of Windows based Operating Systems - particularly on configuration side as well as general use
Experience with Networks, Firewalls and Citrix would be considered a bonus
Some form of programming knowledge not essential, but considered a bonus
Experience working in corporate environments, particularly financial
Familiarity with Financial software, i.e. Reuters, Bloomberg, etc would be an advantage
Working at Updata
At Updata, you will gain valuable commercial support experience with our technologies, in a rapidly evolving marketplace. We promise you a challenging and stimulating career in a friendly and enjoyable environment.
Updata is based in south west London and living in this part of London would be a strong advantage.
How to Apply
If you feel you have the skills and experience to join our Support Team then please apply today: email your interest, CV and contact details to recruitment@updata.co.uk
Updata is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.